Last Updated: April 10, 2026

This Billing & Refund Policy governs all subscriptions and payments made on the eDataRooms platform, operated by Docully SaaS Technologies Co. LLC, incorporated in Dubai, United Arab Emirates.

1. Billing

We offer monthly and annual subscription plans, including Starter, Professional, Business, Enterprise, and custom enterprise plans. Pricing, included storage, and specific billing terms may vary by plan and are subject to change. Current standard pricing is available on our Pricing page.

2. Payment Methods

We accept payments via any international Debit or Credit Card issued by VISA or MasterCard.

3. Payment Processing

All payments are securely processed by Stripe. eDataRooms does not store any card information on our servers.

4. Billing Cycle

  • Monthly subscriptions are billed in advance each month.
  • Annual subscriptions are billed upfront for the full year.
  • Metered overage charges ($50 per full 1 GB block) are calculated and billed at the end of each billing period.

5. Taxes

Applicable taxes (including VAT) will be added to your invoice as required by law.

6. Refund Policy

We maintain a strict no-refund policy. We do not offer refunds, credits, or prorated billing for any reason, including partial usage, cancellation, early termination, or change of mind. This policy applies to all plans.

7. Cancellations

You may cancel your subscription at any time through the Subscription Management page. After cancellation, a 7-day grace period will apply before permanent deletion of your Data Rooms.

8. Price Changes

We reserve the right to modify our pricing at any time. Any price changes will take effect at the start of your next billing cycle.

For billing questions, please contact esupport@edatarooms.com.